August 27, 2019

Personal B2B Care Advisors (VIP Service)

Our company at a glance
Cosmote e-Value, a member of OTE Group, has been providing Integrated Contact Center services for over 20 years in Greece, and since 2014 has founded e-Value International in Romania.

Our people…
are our Success Story!

With facilities in Athens, Xanthi and other cities in Greece, state-of-the-art infrastructure and nearly 6,500 qualified individuals, it offers a full range of customer service, 24 hours a day 365 days a year
We are a people’s company offering career opportunities in various fields, through partner companies.

Job Description

Personal B2B Care Advisors (VIP Service)

About the Job

What you will do:

• Communicate via phone, e-mail and web with B2B customers (Key Accounts, Large Accounts, Direct SME) and handle any inquiry that requires technical and/or commercial support.
• Owing a customer base of specific accounts.
• Build trustworthy relationships with customers through continuous and interactive communication.
• Manage customer needs timely & efficiently with a goal of delivering an exceptional experience.
• Prompt follow up and return calls with customers to ensure all their needs have been met or exceeded.
• Support Direct Account Managers on their customer inquiries.

What we offer

• Competitive remuneration salary.
• Continuous paid training.
• Career development & career prospects in more complex roles.
• Lots of benefits and discounts (phone plans etc).
• Pleasant workplaces, easily accessible by means of transport.
• Full time occupation, Monday to Friday, from 09:00 am till 17:00 pm

Qualifications

• Bachelor’s degree in Computer Science/Engineering sector – Required
• Minimum 3 years’ experience in a position responsible for B2B Support/Consultancy service for telecom products – Preferred
• Good knowledge level in English ( Level B2 and above) – Preferred
• Strong computer skills with the ability to integrate information from multiple sources quickly and accurately.
• Familiar with IP VPN, Cloud, ICT solutions.
• Excellent written skills, verbal communication and interpersonal skills with a customer service focus.
• Team spirit.

Why Cosmote e-Value?

We offer to our 6.500 employees an inspirational work environment, which enables us to produce the exceptional.
Equal opportunities, as well as healthy and safety at work are integral parts of our corporate culture.