


Telecommunications
In an industry that helps millions of people
stay connected, the customer experience
is now the deciding factor between
loyalty and loss
We at Cosmote e-Value provide extensive expertise, gathered throughout our 20 year history . Using omnichannel services (mobile, voice, Web/chat, e-mail, text, social video, fax etc.) we provide a seamless customer experience that also improves operational efficiencies.
We ensure consistency of all the processes throughout the customer journey, and we improve/simplify/automate/digitize those processes using technology to grow your business and increase customer satisfaction and loyalty.
We successfully deliver results, optimize costs, improve Net Promoter® and Customer Satisfaction Scores (NPS®/CSAT) and design campaigns to empower growth.
The combination of strategy, technology, analytics and human interaction is what develops great customer experiences.