Telecommunications

Fierce Competition among telecommunications providers, alongside an increasing pressure for regulatory compliance, has created an environment where the quality of customer experience is a top priority factor to differentiate products and services within the market, in order to attract, retain and grow a company’s customer base.

We at Cosmote e-Value provide extensive expertise, gathered throughout our 20 year history . Using omnichannel services (mobile, voice, Web/chat, e-mail, text, social video, fax etc.) we provide a seamless customer experience that also improves operational efficiencies.

We ensure consistency of all the processes throughout the customer journey, and we improve/simplify/automate/digitize those processes using technology to grow your business and increase customer satisfaction and loyalty.

We successfully deliver results, optimize costs, improve Net Promoter® and Customer Satisfaction Scores (NPS®/CSAT) and design campaigns to empower growth.
The combination of strategy, technology, analytics and human interaction is what develops great customer experiences.