In an industry that helps millions of people
stay connected, the customer experience
is now the deciding factor between
loyalty and loss
Fierce Competition among telecommunications providers, alongside an increasing pressure for regulatory compliance, has created an environment where the quality of customer experience is a top priority factor to differentiate products and services within the market, in order to attract, retain and grow a company’s customer base.
We at Cosmote e-Value provide extensive expertise, gathered throughout our 20 year history . Using omnichannel services (mobile, voice, Web/chat, e-mail, text, social video, fax etc.) we provide a seamless customer experience that also improves operational efficiencies.
We ensure consistency of all the processes throughout the customer journey, and we improve/simplify/automate/digitize those processes using technology to grow your business and increase customer satisfaction and loyalty.
We successfully deliver results, optimize costs, improve Net Promoter® and Customer Satisfaction Scores (NPS®/CSAT) and design campaigns to empower growth.
The combination of strategy, technology, analytics and human interaction is what develops great customer experiences.
Working closely with leading retail brands and multinational corporations, our extensive expertise for almost 20 years in customer care, support and back-office operations, are continuously proving that Cosmote e-Value has the ability to deliver the best customer experience and the most efficient planning and management of your business processes, allowing you to focus on other aspects of your business.
The economic recession, the high influence of the internet and social media and also the rapid development of e-commerce services, change consumers’ purchasing habits. The answer to these challenges is Cosmote e-Value’s support and proven results, as shown by its loyal and multinational clientele.
Consumers needs are changing rapidly forcing the retail area to use omnichannel services solutions (mobile, voice, email, web chat, text, social, video, fax etc.).These solutions are optimizing customer experience and sales across channels, improving customer satisfaction, building loyalty, growing revenues, and optimizing operational costs.
Due to the unstable worldwide economic and financial situation, financial industries need healthy portfolio and improved sustainability. At the same time, a more efficient and effective way of accessing financial products while ensuring safety in the transfer of information is obligatory. It is extremely important to offer integrated solutions to help Financial Institutions acquire, grow, retain and serve their customers. Cosmote e-value is helping financial services organizations to meet the needs of their customers, while delivering superior customer experience in the most data-secure environment in the industry.
Other challenges stem also from difficulties in delivering effective marketing and portfolio management due to the complexity and always changing regulatory compliance mandates; we provide proven solutions that preserve customer confidence.
Knowing the regulations in force, we understand the extreme importance of financial information security, we are lawful and we make data security our top priority.
Services offered include those to help you acquire, retain and grow your customer base, including lead generation, application processing, balance transfer programs, credit verification and accounts receivables management, customer retention and loyalty programs and much more.
Cosmote e-Value utilizes expertise and experience to build and deploy a multichannel, seamless customer experience, maximize operational efficiencies and improve customer lifetime value.
The change from traditional services to an increasing digitalized environment is a challenge for any public sector or utilities organization that need to support this new reality of integrated and specialized services. These services should be offered to each citizen, either he is familiar with the technology or he is trying to adjust, through the most convenient communication channel improving the living standards of the population.
As a result, fast response on customers’ basic needs and proactive customer service approach is needed to facilitate communication and build customer loyalty.
Cosmote e-value can find solutions to the above modern challenges, as a strategic partner, who provides innovative & effective public and utilities services, complete and immediate solutions to the increased needs of citizens, making the new digitalized environment easy and friendly to all users.
The key elements in building trust among citizens and public sector are immediate response to request / answers, confidentiality, and reliable services. With proven track record, references and successful results, we can guarantee a fruitful and loyal relationship.
The long experience of Cosmote e-value in successful management of public sector and utilities organizations gives us the know-how ability, to respond to complex challenges and increased needs in communication and digitization demands with highly skilled agents and technological infrastructure.