It’s a new world for financial services
where customers demand experiences
delivered with trust and empathy
Fierce Competition among traditional wireless and wireline Telcos, cable operators and Over the Top disrupters while regulation pressure accelerates has created an environment where the quality of the customer experience is a top priority factor to differentiate products and services in order to attract, retain and grow customers.
We provide extensive expertise, gathered throughout our 20 year history of working with the leading telecommunication providers in Europe, and across all customer service channels, including voice, Web/chat, e-mail and IVR, providing a seamless customer experience that also improves operational efficiencies.
We proved to offer customer-centric strategy using customer analytics, advanced technology solutions with top-class partners and uniquely developed operations and human capital programs.
We deliver visibility into the customer journey that companies need, and improve/simplify/automate/digitize the processes and technology at key journey moments to grow your customer base and increase customer satisfaction and loyalty.
For companies that can capitalize on every customer moment, the customer experience becomes the greatest growth opportunity.
Cosmote e-Value has the ability to leverage in Europe a large, geographically diverse labor pool with the knowledge base and systems to easily support marketing promotions and seasonal call fluctuations. We can also create programs that meet the specific goals according to the values of different customer segments through the implementation of a right shore strategy.
Using a combination of strategy, technology, analytics and human interaction, we assist our clients develop great customer experiences.
Across the customer life cycle, we provide the strategy, operations, resources, training, insights and technology to provide a customer experience that is as leading edge as your next innovation.
We are successfully delivering top class results in increasing ARPU, optimizing costs and improving Net Promoter® and Customer Satisfaction Scores (NPS®/CSAT) and designing marketing campaigns to acquire, grow and win-back customers
Working closely with leading retail brands and multinational corporations, our extensive expertise for 20 years in customer care, support and back-office operations, are continuously proving that Cosmote e-Value has the ability to deliver the best customer experience and the most efficient planning and management of your business processes, allowing you to focus in other important issues.
The economic recession, the highly influenced by the internet and social media and also the rapid development of e-commerce services change consumers’ purchasing habits and need agile reactions and corporations. The answer to these challenges is Cosmote e-Value support and proven results and reputation by its loyal and multinational clientele.
Consumers are driving the new retail move to omnichannel approach. Whether in store, on smartphone, using chat, customers’ expect easy and seamless service experiences at all channels. Cosmote e-Value solutions for retail are optimizing customer experiences and sales across channels, improving customer satisfaction, building loyalty, growing revenues, and optimizing operational costs.
In many industries with consumer goods, online sales exceeded more than half of its total sales and that means we should adequately support that new challenge with marketing strategy, ensuring increase revenue while improving customer experience and loyalty in order to create an emotional bond.
The use of B2B processes, B2C & mobile e-commerce provide a set of services. But because of the agility required, companies are looking for the right partner like Cosmote e-Value to help them and simultaneously assume a management set of services that include telephone service, social media, e-mails, voice message, giving an added value to the product and at the requested service.
Multiple abilities always lead to higher satisfaction levels and given opportunity for choice, ease of communication and flexibility to the needs arising. The management always designed according to our client’s needs and orientation, increasing the loyalty, engagement & retention.
Due to the unstable worldwide economic and financial situation, financial industries need healthy portfolio and improved sustainability. At the same time, a more efficient and effective way of accessing financial products while ensuring safety in the transfer of information is obligatory. It is extremely important to offer integrated solutions to help Financial Institutions acquire, grow, retain and serve their customers. Cosmote e-value is helping financial services organizations to meet the needs of their customers, while delivering superior customer experience in the most data-secure environment in the industry.
Other challenges stem also from difficulties in delivering effective marketing and portfolio management due to the complexity and always changing regulatory compliance mandates; we provide proven solutions that preserve customer confidence.
Knowing the regulations in force, we understand the extreme importance of financial information security, we are lawful and we make data security our top priority.
Services offered include those to help you acquire, retain and grow your customer base, including lead generation, application processing, balance transfer programs, credit verification and accounts receivables management, customer retention and loyalty programs and much more.
Cosmote e-Value utilizes expertise and experience to build and deploy a multichannel, seamless customer experience, maximize operational efficiencies and improve customer lifetime value.
The change from traditional service to increasing digitalized environment is a challenge for any public sector or utilities organizations that need to support this new reality of integrated and specialized services. These services should be offered to each citizen, either he is familiar with the technology or either he is trying to adjust, through the most convenient communication channel improving the living standards of the population.
Intense impact of liberalization, fast response on customers’ basic needs and proactive customer service approach is needed to facilitate communication and build customer loyalty.
Solution to the above modern challenges is Cosmote e-value – a strategic partner in the effort to provide innovative & effective public and utilities services, complete and immediate solutions to the increased needs of citizens, making the new digitalized environment easy and friendly to all users.
With proven track record, bold references and successful deliverables can guarantee fruitful and loyal relationship.
The immediate response to any request, making service reliable and a key element in building trust among both citizens and public sector, and citizens and representatives.
Our orientation in confidentiality and increased quality of service for the end user, guarantees our services reliability and fast delivery.
The long experience of Cosmote e-value in successful management of public sector and utilities organizations gives us the know-how ability, to respond to complex challenges and increased needs for communication and digitization demands with highly skilled agents and technological infrastructure.