FMCGs
Shoppers with smartphones are leading
online and in-store growth,
and success is just a swipe away
FMCGs
Working closely with leading retail brands and multinational corporations, our extensive expertise for almost 20 years in customer care, support and back-office operations, are continuously proving that Cosmote e-Value has the ability to deliver the best customer experience and the most efficient planning and management of your business processes, allowing you to focus on other aspects of your business.
The economic recession, the high influence of the internet and social media and also the rapid development of e-commerce services, change consumers’ purchasing habits. The answer to these challenges is Cosmote e-Value’s support and proven results, as shown by its loyal and multinational clientele.
Consumers needs are changing rapidly forcing the retail area to use omnichannel services solutions (mobile, voice, email, web chat, text, social, video, fax etc.).These solutions are optimizing customer experience and sales across channels, improving customer satisfaction, building loyalty, growing revenues, and optimizing operational costs.
