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Consulting & Insights

Together we improve your business.

Our consulting services focus on our clients’ most critical issues and opportunities across all type of industries and local differentiators. We bring deep, functional expertise and holistic perspective in business undertaking. We capture value across boundaries of any organization in every segment. For 20 years we have implemented, a multiplier effect from optimizing the sum of the parts, not just the individual pieces.

Our aim is to provide clients with the proper industry expertise and solutions required for successful transformation of their business, helping them to improve customer engagement and experience, operational efficiency, risk and regulatory compliance and revenue growth.

Business is changing rapidly with exponential rate. Technology is an enabler and a driving force behind business transformation. Big data, Cloud, Social media and Mobility are redefining the competitive landscape of the way we engage with customers and partners.

We are an ideal partner, in transforming People, Processes and Technology to create sustainable business success. Designing together with you the next steps of our collaboration is a real experience. We have technological infrastructure, highly trained people, strength, decisiveness and innovative ideas to drive you at the top of your market.

Our knowledge of creating unique strategies constitutes a valuable asset to improve business effectiveness and make a difference in optimizing customer’s experience.

Business Development (Strategy & Operations)

Consulting Services / Business Solutions

Get a 360 perspective of your business capabilities and drive your operations to the ultimate success.

Near shore / off shore Solutions

Choose the best way to develop your business and get all the deployment options and information needed to meet your objectives. Pick out between domestic, nearshore and offshore resources or a combination of all to provide a seamless and enriched customer experience.

Process optimization

Simplify, automate and digitize your processes and get more done faster and with less cost.

Operational excellence

Enhane multi-functional business processes and operating models to create efficiencies with your CX strategy at the core.

People Development (Learning & Performance)

Recruitment & Selection

Let us propose to you the right and most talented people, since behind every exceptional experience is an exceptional person.

Training

Invest on your people by offering them agent-training programs built on in-depth adult-learning principles, methodologies and scientific findings.

Case Development (Insights)

Voice of Customer

Analyse customer feedback generated via a host of mechanisms such as surveys, social media posts, and customer service interactions captured on voice recordings, chats, and emails

Customer insights

Use integrated, customer-level data and generate key customer insights about the attributes, attitudes, behaviors, and value of your customers, such as customer journey mapping and customer segmentation to better understand your customers throughout their experiences with your company.