DX Solutions

Explore Our DX Solutions Onboarding Services!

Your journey begins here with effortless customer experience onboarding, ensuring a smooth and amazing customer experience from the start.
Build Trust: Video CX Onboarding helps companies build trust and improve customer experience by enabling human touch.
Increase Personalization & Empathy: Cosmote e-Value’s services help companies apply their customer care strategy in situations that extra empathy and personalization is needed: health care (especially elderly care), high-end customer support, sales (face to face interaction helps sales experts choose the right approach and product and Increase conversion rates), KYC (Know your customer) processes (for Banks & Insurance companies).
Effortless Customer Experience: Our approach is focused on providing an effortless experience contributing to positive customer journeys.
Cross/Up Selling: Boost your sales and revenue. Our skilled agents are trained to identify and offer additional services, maximizing your customers’ purchase value.
Sign Language Support and Customized Services.

Revolutionize customer interactions with the enchanting capabilities of digital chatbots.

Connect, engage, and conquer customer queries effortlessly.
Elevate your service with powered chatbots that are always ready to assist.
Chatbot Integration: Seamlessly integrate chatbots into your customer journey operations to provide instant and automated assistance to your customers.
Custom Chatbot Development: We create tailor-made chatbot solutions designed to meet your specific business needs, from handling FAQs to directing inquiries to the appropriate agents.
Chatbot Training and Optimization: Provide training and ongoing optimization services to ensure that chatbots consistently enhance their performance and accuracy when addressing customer queries.
Seamless Handover to Assistants: Implement chatbots with the capability to intelligently transition customers to live agents when more complex or personalized assistance is required, ensuring a smooth transition between automated and human support.

Social Media

We’re your partner in crafting vibrant online interactions, fostering lasting relationships, and making your brand stand out in the digital crowd.
Social Media Monitoring and Engagement: Proactively monitor social media channels to track brand mentions, customer comments, and inquiries. Engage with customers in real-time, addressing their concerns and fostering positive interactions.
Social Media Content Management: Create, schedule, and manage social media content that aligns with your brand’s messaging and engages your audience effectively. This includes content planning and timely posting.
Social Media Analytics and Reporting: Utilize advanced analytics tools to measure the performance of your social media efforts. Understand key metrics, gather insights, and make data-driven decisions to optimize your social media strategy.
Crisis Management and Reputation Repair: Be prepared to Handle social media crisis by developing strategies that address negative publicity and protect your brand’s reputation. Swiftly respond to issues, resolve complaints, and rebuild trust with your audience.

Dive into the World of Digital Omnichannel.

Elevate your customer experience with a unified approach of all channels, ensuring consistency and delight at every touchpoint.
Omnichannel Strategy Development: Craft a comprehensive omnichannel strategy tailored to your business needs, ensuring a consistent and integrated customer experience across various communication channels.
Omnichannel Customer Support: Provide seamless customer support across multiple channels, including retail, e-shop, phone calls, email, live chat, social media, messaging apps and more, allowing customers to choose their preferred method of interaction.
Channel Integration and Management: Implement technology solutions that integrate various communication channels, enabling a unified view of customer interactions and data. This allows for efficient case management and a 360-degree understanding of customer needs.
Omnichannel Analytics and Insights: Leverage advanced analytics to gain insights into customer behavior and preferences across channels. Use data to improve the customer journey and enhance engagement strategies.

Redesign Your Workspace, Redefine Your Productivity!

Explore Digital Work-at-Home Services.
We’re the game-changers, offering remote work solutions that empower both your team and your business.
We choose work-at-home solutions that are designed for success. Offering a holistic approach with robust security, virtual recruiting, and streamlined processes.
Transition to a modern customer care model with our tailored work-at-home solutions during crisis periods (Covid Example). We’ve managed more than 7000 employees concurrently, and 50% of our national workforce still operates remotely today. Join us in shaping the future of work.
We enhance employee engagement with virtual hubs, video-enabled communications, virtual activities, chat rooms, digital floor walkers, and a cutting-edge training platform.

“Find the driving force behind our exceptional online shopping experiences.”

We’re the driving force behind seamless shopping experiences.
Let’s supercharge your e-commerce journey and delight your customers with every click.
Customer Support and Assistance: We provide round-the-clock customer support through various channels, including live chat, email, and phone calls, to assist shoppers with inquiries, resolve issues, and enhance their shopping experience.
E-commerce Sales and Upselling: Implementing strategies to boost sales and revenue, including cross-selling and upselling techniques, to increase the average order value and drive growth.
Returns and Complaint Management: Streamline the returns process, handling return requests, issuing refunds, and managing product returns, ensuring a smooth and hassle-free experience for customers.

“Shaping customer journeys with every click, like, and share.”

Amplify Your Brand’s Voice in the Digital Arena!
Dive into our Digital Marketing Services.
We’re your strategic partners in navigating the digital landscape, enhancing your online presence, and maximizing your reach and impact.
Digital Advertising and Campaign Management: Develop and manage targeted digital advertising campaigns across various platforms, including social media, search engines, and display networks, to enhance brand visibility and drive conversions.
Social Media Marketing and Community Management: Create and execute social media marketing strategies, engaging with your audience through community management, and real-time interactions to build brand loyalty and boost online presence.
Content Marketing and SEO Optimization: Craft engaging content and optimize websites for search engines (SEO) to improve organic search rankings, increase web traffic, and deliver valuable information to your audience.
Email Marketing and Lead Generation: Develop and execute email marketing campaigns to nurture leads, drive conversions, and maintain ongoing engagement with your audience through personalized email communications.