


Continual processes improvement
in order to deliver
the best experience to customers
in order to deliver
the best experience to customers
As a responsible corporate citizen, we aim at delivering value to our stakeholders and believe that quality, health & safety at work, rational energy management, environmental protection, information security and personal data
protection, as well as business continuity constitute crucial concerns embedded in our company’s culture. In this
context, we expect our senior management to act as role models
Through the implementation of the quality policy, the Company demonstrates its commitment to provide high quality contact center services for its partners in Greece, Romania and Europe aiming at providing cutting-edge, integrated, interactive and personal communication services through an integrated environment for comprehensive management of all channels of communication, thus striving at maximum customer satisfaction excellence.
Importance is given to preventive actions designed to build upon experience and daily observation in order to lead to the correct enhancement and improvement of customer service. Also, attention is paid to meeting current and anticipated training needs, training and qualification of the Company’s employees.
The Company’s objective is to constantly modernize the computer system software in accordance with its technological developments, customer requirements and internal organization / operation.
The Company’s position regarding quality management, as described above, sets objectives and reflects its commitment to fulfill requirements for quality management.
The tool through which the Company implements, monitors and adjusts the Quality Policy is the Quality Management System.
In order to implement the quality policy, the Company considers the active participation of employees in compliance, development, documentation of all procedures under the Quality System essential. All employees in the Company contribute to the effective implementation of the quality system and its continual improvement. The quality policy is communicated to all staff.
All company activities are certified as per the ISO 9001 standard, the internationally recognized standard for Quality Management. It provides systematic monitoring of company’s operational activities, in order to ensure that customer needs and expectations are being met.
Certificate Registration Number CEV: 20001210005524
Certificate Registration Number e-Value SMLC: 20001210005527
Certificate Registration Number EVI: 041170056
The importance for the protection of company’s critical information has been sealed through the implementation of ISO 27001 standard, which specifies the requirements for the Secure Management of Information. The aim is to ensure that the organization has defined and implements adequate and appropriate technical and organizational measures related to the confidentiality, integrity and availability of information to adequately protect corporate and customer data.
Certificate Registration Number CEV: 20201210005526
Certificate Registration Number e-Value SMLC: 20201210005528
Payment Card Industry Data Security Standard (PCI DSS) was created to increase controls around cardholder data.
Cosmote-eValue is a trusted PCI DSS Compliant organization, with highly trained agents are well-versed in the regulations and standards outlined by the Payment Card Industry.