The first company in Greece to be certified with ISO 18295-1:2017 for Customer Contact Centers
COSMOTE eValue, a member of OTE Group, is the first company in Greece to receive the ISO 18295-1:2017 certification for Customer Contact Centers, awarded by TÜV NORD Hellas. The strict requirements and high standards of this certification reinforce COSMOTE eValue’s leading position and upward trajectory, providing a significant competitive advantage and opening new opportunities for partnerships and growth.
For the certification process, TÜV NORD Hellas—an internationally recognized and trustworthy inspection and certification body—evaluated areas such as customer information delivery, customer experience measurement and monitoring, complaint handling, customer protection, human resources, operational processes, service infrastructure, and customer relationship management. The ISO 18295-1:2017 certification is a testament to COSMOTE eValue’s systematic efforts and dedication to customer satisfaction, and confirms its commitment to:
- Even higher quality of customer service: A commitment to continuous improvement and exceeding expectations.
- Reliability and transparency: Compliance with the strictest international standards.
- Personalized customer approach: Understanding and meeting the unique needs of each customer.
- Effective complaint management: Prompt response and problem resolution.
It is worth noting that this is the 14th ISO certification COSMOTE eValue has received (including ISO 9001, ISO 27701, ISO 27001, ISO 22301), confirming its commitment to providing high-standard customer service.
With over 25 years of experience and expertise in the industry, COSMOTE eValue remains dedicated to delivering top-tier customer service, with the vision of becoming the first choice in customer relationship management for every business.