Insights & Consulting
Our company
at a glance.
We add value to every interaction.
Cosmote eValue, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations.
We have been providing integrated solutions for nearly 20 years, while in 2014 e-value International in Romania was established.
With 7.000 qualified individuals, facilities in both Greece and Romania and advanced technological infrastructure, a broad range of customer services are provided, aiming to create unique customer experiences, on a 24-hour basis, 365 days over the year.OTE Group is the largest telecommunications provider in the Greek market, and, together with its subsidiaries, forms one of the leading telecom groups in South-eastern Europe. OTE is among the three largest listed companies, with respect to capitalization, in the Athens Stock Exchange. OTE is also listed in the London Stock Exchange (LSE). Deutsche Telekom holds 40% of OTE’s share capital and the Greek State holds 6%. OTE Group employs approximately 21,000 people in three countries.OTE Group offers the full range of telecommunications services: from fixed-line and mobile telephony, broadband services, to pay television and ICT solutions. In addition to its core telecommunications activities, the Group in Greece is also involved in maritime communications, real-estate and professional training. OTE Group’s size, expertise and experience guarantee the quality of services offered under the unified COSMOTE commercial brand.
Process Optimization
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At Cosmote eValue, we're dedicated to fine-tuning every detail of your operations.
Our Process Optimization services are your pathway to streamlined workflows, reduced costs, and an elevated customer experience.
Explore the possibilities with Cosmote eValue and embark on a journey to process perfection.
Smart Outsourcing: Improve your outsourcing strategy by exploring alternatives to in-house delivery, making your operations more agile and efficient.
Process Optimization: Address inefficiencies with managed services from Workforce Management (WFM), Workforce Optimization (WFO), Quality Assurance/Quality Management (QA/QM), Knowledge Management and many more.
Work Home Solution: Our work home platform provides all the necessary technology, training, coaching, and engagement programs to ensure both happy employees and satisfied customers.
Boost Engagement and Optimize Costs: Increase employee engagement, reduce turnover and lower overhead costs.
Business Transformation
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Our journey from today's success to tomorrow's innovation.
We’re your partners in redefining optimization, CX success and innovation.
In a world that’s constantly evolving, we believe that staying ahead is the only way forward.
Our comprehensive approach to transformation will empower your business to thrive and adapt in this digital age.
Join us on this exciting journey, and let’s pave the way to a brighter tomorrow. Welcome to the new era of customer experience!
Goals: Business Improvements, Strategic Developments, Commercial and CX Efficiencies, Driving Digitalization, Security and Frontline Engagement.
Process Excellence: Top Contact Drivers, Customer Journeys, Lean (evaluating nonvalue activities), Quality Monitoring and Continuous Improvement.
Analytics: Descriptive, Predictive and Prescriptive. Utilize analytics to forecast customer behavior, optimize resource allocation, and make informed decisions to enhance customer experiences and business operations.
Technology and Innovation: Process Automation, Training Simulation, Gamification, Human-like engagement.
Analytics
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Data Unlocks Insights, Insights Drive Excellence.
Our Analytics services are the key to unlocking a treasure trove of insights, guiding your path with us, you’ll navigate the data landscape with ease, harnessing insights that fuel exceptional customer experiences and drive your business forward.
Embrace the power of Analytics with Cosmote eValue and redefine your success story.
Collection and Analysis: Collect, process, and analyze vast amounts of customer data to gain insights into customer behavior, preferences, and trends.
Performance Metrics and KPI Tracking: Monitor and report on key performance indicators (KPIs) to assess the effectiveness of your customer support and marketing strategies, helping you make data-driven decisions.
Predictive Analytics and Forecasting: Utilize predictive analytics to forecast customer behavior, optimize resource allocation, and make informed decisions to enhance customer experiences, drive new sales and optimize business operations.
Custom Reporting and Insights: Create customized reports and dashboards that provide real-time data and actionable insights to guide decision-making, customer engagement, and operational improvements.
Technology as a Service
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Welcome to a new era of technology-driven success with Cosmote e-Value.
Our Technology as a Service (TaaS) is your gateway to innovation without limits.
We’re your partners in progress, providing the tools, expertise, and support to drive your business forward.
Let’s revolutionize your tech landscape, elevate your customer experiences, and unlock boundless possibilities.
Explore TaaS with Cosmote e-Value and rewrite your digital success story today!
Drive Extra Value & Elevate Customer Experiences: Our 360 approach understands your CX challenges and delivers optimal outcomes with a seamless blend of people, process, and technology.
Save resources and time: Use the latest and greatest technology without investment. Enhance efficiencies and agility with advanced technology, state of the art CTI platform, WFM solutions, Self Service tools, Chatbots, Various Digital tools and Customizable Customer Relationship Platforms.
Engage, Development & Training
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Where People Thrive, Excellence Unfolds.
Our Engage & Development services are your key to nurturing a workforce that thrives.
We’re more than a customer experience partner; we’re a platform for growth.
With our personalized approach, we foster a culture of continuous learning, development, and engagement, turning your team into customer experience superstars.
Join us in the journey of unlocking potential, nurturing excellence, and achieving extraordinary results.
Employee Training and Development: We provide comprehensive training programs tailored to your team’s needs, ensuring they are equipped with the latest skills and knowledge to excel in their roles.
Continuous Learning Initiatives: A culture of continuous improvement and growth within your team through ongoing learning opportunities, workshops, and development programs.
Employee Engagement Strategies: Boost employee motivation, satisfaction, and productivity with our customized engagement strategies, promoting a positive work environment.
Customized Training Programs: Tailor-made training modules designed to meet the unique needs of the team, ensuring they acquire the specific skills and knowledge required for their roles.
Performance Coaching: Personalized coaching sessions to enhance individual and team performance, addressing challenges, and implementing strategies for continuous improvement.
Leadership Development: Training and coaching programs for aspiring and current leaders to refine their management and leadership skills, fostering a culture of excellence.
Ongoing Skill Enhancement: Regular skill-building workshops and coaching sessions to keep your employees updated with the latest industry trends and best practices, ensuring they remain at the forefront of their roles.