Awards
Awards & Recognitions
At Cosmote e-value we believe that excellence is a journey, not a destination Awards and recognitions motivate us to create more efficient and meaningful connections between business and customers.
EMPOWERING GROWTH.DRIVING VALUE.
- BITE Business I.T. Excellence
- Champions of Greek Economy
- Dime Awards (Digital Media Awards)
- EIEP Awards
- European Business Awards
- European Contact Centre & Customer Service Awards
- Hellenic Responsibility Business Awards
- HR Awards
- Leed Award (Leadership In Energy and Environmental Design)
- Mobile Excellence Awards
- PR Awards
- Sales Excellence Awards
- Social Media Awards
BITE Business I.T. Excellence
Date
Place
category
Award
Date
2023
Place
Gold
Category
e-Government Projects & Initiatives
Award
Applications / Services for Public Administration– (Ministry of Labor and Social Affairs – Deloitte Business Solutions S.A – Choose – Cosmote e – Value | Unified multichannel communication and citizen service system for insurance, labor, and social issues – 1555)
Place
Silver
Category
e-Government Projects & Initiatives
Award
Central Public Administration- — (Ministry of Labor and Social Affairs – Deloitte Business Solutions S.A – Choose – Cosmote e – Value | Unified multichannel communication and citizen service system for insurance, labor, and social issues – 1555)
Date
2017
Place
Gold
Category
Contact Center Technologies
Award
Digital transformation of the Contact Center, Cosmote e-Value into an Omni-Channel Customer Service Hub
Place
Silver
Category
Systems Integration
Award
ComSys Advanced Outbound Campaign Management with Multichannel Capabilities of Cosmote e-Value
Date
2016
Place
silver
Category
The Digital Solidarity Application
Award
Special Applications for Telecommunications
Champions of Greek Economy
Date
Place
category
Award
Date
2023
Place
-
Category
Greek Business Champions
Award
Greek Business Champion
Date
2021
Place
-
Category
Greek Business Champions
Award
Greek Business Champion
Date
2017
Place
-
Category
Greek Business Champions
Award
Greek Business Champion
Dime Awards (Digital Media Awards)
Date
Place
category
Award
Date
2020
Place
Gold
Category
Crisis Publishing
Award
Best CSR Initiative | Covid-19 – Yasou Stay Safe
Place
gold
Category
Digital Communication & Marketing
Award
Best Engagement Strategy – Yasou Microsite
Place
Silver
Category
Optimal Digital Services for Advertisers
Award
Best Content Marketing – Yasou
Place
Silver
Category
Enhancement of Reader Experience
Award
Best Outstanding New Project / Product – The amazing Yasou
EIEP Awards
Date
Place
category
Award
Date
2021
Place
Gold
Category
Best Outsourcing Partneship με την ATTICA GROUP
Award
Customer Excellence Award
Place
Gold
Category
Best Crisis Management Approach
Award
Customer Excellence Award
Place
Silver
Category
Customer Service Organization of the year
Award
Customer Distinction Award
Date
2020
Place
Gold
Category
Special prize: Customer Experience Game-changer of the year
Award
Customer Excellence Award
Place
Gold
Category
Best Outsourcing Partneship
Award
ΔΕΗ & COSMOTE E-VALUE – Customer Excellence Award
Place
Silver
Category
Voice of the customer
Award
Customer Distinction Award
Place
Silver
Category
Best Omni-channel customer experience
Award
Customer Distinction Award
Place
Silver
Category
Contact Center of the year
Award
Customer Distinction Award
European Business Awards
Date
Place
category
Award
Date
2019
Place
gold
Category
Training Programs
Award
Training Service and Sales Enhancement Programs
Place
silver
Category
Sales Team Training & Development
Award
Sales Team Training & Development
Place
silver
Category
Export Growth - Expansion into International Markets
Award
Export Growth – Expansion into International Markets
Place
gold
Category
Call Center Services
Award
Distinction for Services at the Sales sector
European Contact Centre & Customer Service Awards
Date
Place
category
Award
Date
2023
Place
Gold
Category
Best Customer Service Team (Large)
Award
Best Customer Service Team (Large)
Place
Silver
Category
Best BPO Partnership (Small)
Award
Best BPO Partnership (Small) – Nespresso
Place
Bronze
Category
Most Effective Improvement Initiative (Process & Technology)
Award
Most Effective Improvement Initiative (Process & Technology)
Place
Bronze
Category
Best Business Development Team
Award
Best Business Development Team
Date
2022
Place
Gold
Category
Operational Excellence Awards
Award
Most Effective Management of Peak Demand – Cosmote e-Value & DEDHE
Place
Silver
Category
Customer Experience Awards
Award
Best Innovation in Customer Servise
Place
Bronze
Category
Customer Experience Awards
Award
Best Pan-European Contact Centre Operation
Date
2021
Place
gold
Category
Most Effective Learning and Development Initiative
Award
Most Effective Learning and Development Initiative
Place
Silver
Category
Silver Award for Outsourced Contact Center of the Year
Award
Silver Award for Outsourced Contact Center of the Year
Hellenic Responsibility Business Awards
Date
Place
category
Award
Date
2018
Place
gold
Category
Sustainability
Award
Structured Environment / “Green” Buildings
HR Awards
Date
Place
category
Award
Date
2023
Place
Gold
Category
Future of Work
Award
Best Modern/Flexible Workplace Initiatives/Strategy – New Operating Model: “Breaking the Mold”
Place
Gold
Category
Resourcing & Talent Acquisition
Award
Best Recruitment & Workforce planning Initiatives/Strategy – The cat and the mouse
Place
Silver
Category
Digital HR
Award
Best Use of Technology for Learning- eRMIS | A Digital Learning & Development Experience
Place
Silver
Category
Health & Well-Being
Award
Best WorkLife Balance Initiatives- Be Well | A Self-Empowerment Program
Place
Silver
Category
Learning & Development
Award
Best Change Management Initiatives/Strategy – #mpes_sti_thesi_mou
Place
silver
Category
Talent & Performance Management
Award
Best Employee Engagement Initiative – Cosmotel – Cosmopop
Place
Bronze
Category
Learning & Development
Award
Best Partnership with Educational Institutions – Metamorphosis CC Training Talks
Leed Award (Leadership In Energy and Environmental Design)
Date
Place
category
Award
Date
2017
Place
gold
Category
LEED (Leadership in Energy and Environmental Design)
Award
LEED Kerameikos Office Building
Mobile Excellence Awards
Date
Place
category
Award
Date
2022
Place
gold
Category
Improve Customer Service and Retention
Award
Cosmote My Personal Assistant
PR Awards
Date
Place
category
Award
Date
2023
Place
Gold
Category
Best PR Campaign per Sector
Award
#Mpes_sti_thesi_mou
Place
Gold
Category
Best in Communications
Award
Public Affairs & Reputation Management – Metamorphosis
Place
Silver
Category
Best in Communications
Award
Community Engagement – COSMOTE e-Value Recruitment Strategy: “Η γάτα και το ποντίκι”
Place
Silver
Category
Best in Communications
Award
Internal Communications / Employee Engagement – Cosmotel
Place
Bronze
Category
Best in Communications
Award
Community Engagement – #Mpes_sti_thesi_mou
Place
Bronze
Category
Best in Communications
Award
Low Budget – Ideara
Date
2022
Place
Gold
Category
Best in Media & Tools
Award
Website/Microsite – Yasou the microsite
Place
Gold
Category
Best in Communications
Award
Corporate PR – #asto_pano_mou
Place
Gold
Category
Best in Communications
Award
Internal Communications/Employee Engagement – #asto_pano_mou
Place
Silver
Category
Best in Communications
Award
Brand Purpose – #asto_pano_mou
Place
Silver
Category
Best in Communications
Award
Customer Centricity – #asto_pano_mou
Place
Bronze
Category
Most Valuable Response During the Pandemic (Covid-19)
Award
Internal Communications & Employee Engagement – Yasou – The employee engagement Covid-19 response
Place
Bronze
Category
Best in Media & Tools
Award
Film & Video (Video Series) – #asto_pano_mou
Place
Bronze
Category
Best in Communications
Award
Launch – #asto_pano_mou
Place
Bronze
Category
Best in Communications
Award
Storytelling/Creative Content – The story of Yasou
Place
Bronze
Category
Best PR Campaign per Sector
Award
Contact Center Services – #asto_pano_mou
Place
Bronze
Category
Best in Communications
Award
Internal Communications/Employee Engagement
Sales Excellence Awards
Date
Place
category
Award
Date
2023
Place
gold
Category
Collaborative practices - cross functional team co-operation
Award
Collaborative practices – cross functional team co-operation
Place
gold
Category
Optimum productivity and performance
Award
Productivity And Performance – Save Activities Cosmote Design Department
Place
silver
Category
Customer Focus – Customer Service / Satisfaction
Award
Customer Focus – Customer Service / Satisfaction
Place
silver
Category
Telephone sellings
Award
Telephone Sales – Telesales Cosmote Design Department
Place
bronze
Category
Optimum productivity and performance
Award
Productivity & Performance – Business Telesales
Date
2022
Place
gold
Category
Training Programs
Award
Virtual Reality Sales Training @ Cosmote Evalue
Place
gold
Category
Information Technology Services & Systems
Award
iKBA
Place
Gold
Category
Cross Functional Team - Co-operation Collaborative Practices – Cross Functional Team Co-operation
Award
Collaborative Practices – Cross Functional Team Co-operation Effective collaborative practices of the sales department with other departments to achieve the company’s goals
Place
silver
Category
Sales Management Training & Development
Award
Leaders Masterclass | Love our Customer
Place
silver
Category
Innovative Automation Technologies & Sales Enhancement
Award
AI TALK
Place
silver
Category
Customer Focus – Customer Service / Satisfaction
Award
BOX Supply Excellence
Place
silver
Category
Call Center Services
Award
Business BOX
Place
bronze
Category
Flexibility and Speed of Sales Response to External Risks
Award
Flexibility and Speed of Sales Response to External Risks
Place
bronze
Category
Productivity & Performance
Award
Outstanding Performance in the Sales Sector
Place
bronze
Category
Educational Programs
Award
The Booking Academy since 11888
Date
2021
Place
Gold
Category
Customer Focus – Customer Service / Satisfaction
Award
Customer Service – Satisfaction Effective organizational structures and processes for the immediate service of customers – after-sales service, at the back or front-office level throughout the sales lifecycle ΔΕΗ (Public Power Corporation)
Place
gold
Category
Other
Award
Sales Department of the Year (Business Process Outsourcing services)
Place
Silver
Category
Telesales
Award
Telesales Successful operation of a call center for telesales, as well as pre-sales / after-sales support for customers. Protergia.
Place
silver
Category
Telesales
Award
Telesales Successful operation of a call center for telesales, as well as pre-sales / after-sales support for customers. Protergia.
Place
silver
Category
Call Center Services
Award
Excellence in Sales Sector Services – Call Center Services
Date
2020
Place
gold
Category
Training Programs
Award
Excellence in Third-Party Services in the Sales Sector
Place
gold
Category
Outstanding Performance in the Sales Sector
Award
Export Growth – Expansion into International Markets
Date
2019
Place
gold
Category
Training Programs
Award
Training Programs for Service and Sales Enhancement
Place
gold
Category
Call Center Services
Award
Distinction for Services at the Sales sector
Date
2018
Place
gold
Category
Call Center Services
Award
Distinction for Services at the Sales sector
Place
silver
Category
Training Programs
Award
Distinction for Services at the Sales sector
Place
silver
Category
Growth in International Markets
Award
Distinction for Sales & Business Development Sectors
Date
2017
Place
gold
Category
Services & Sales Solutions
Award
Training Programms
Place
gold
Category
Sales Channel
Award
Telesales (COSMOTE e-Value for the client doctoranytime.gr)
Place
bronze
Category
Innovation in Sales & Customer-centricity
Award
Customer Service – Customer Satisfaction
Date
2016
Place
Gold
Category
EXCELLENT PERFORMANCE IN SALES - Productivity & Performance
Award
EXCELLENT PERFORMANCE IN SALES – Increase Sales
Social Media Awards
Date
Place
category
Award
Date
2023
Place
Bronze
Category
Best Social Media Strategy for Audience Engagement
Award
The cat and the mouse
Place
bronze
Category
Best Use of Other
Award
Cosmotel