e-Value International as a member of Cosmote e-Value and ΟΤΕ Group is an Integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services. eValue International is capable to fully undertake the end-to-end design-to-implementation process for its customer’s strategies and operations. With 7,000 qualified individuals and facilities in Romania, with advanced technological infrastructure and a broad range of customer services, eValue International aims to create unique customer experiences, on a 24-hour basis, 365 days per year.
The Company’s Management supports the establishment of an Information Security Management System (ISMS), that defines a security management framework to be applied as a control against accidental or deliberate actions, that may cause threat to the Company’s and its client’s information. The scope of the ISMS covers Operation of Contact Center Services.
This security policy is bound by the Board of Directors, directors, supervisors and all employees of the company and aims to formulate security culture, as well as a manual for security actions protecting the confidentiality, integrity and availability of the Company’s and its client’s information. It also aims at the company’s customers and shareholders, for whom it serves as proof of transparency and credibility in security management – as security builds confidence. eValue International is committed to:
- The ISMS will be applied through its intended scope, in compliance with the ISO/IEC 27001:2013.
- Continuous improvement of the ISMS according to business needs, in order to ensure high level of effectiveness.
- Monitoring through Management Reviews the completeness of the ISMS.
- Ensuring the application of the ISMS according to all relevant laws, regulations and contractual requirements.
- Formulate, review, and approve information security policy.
- Provide clear direction and visible management support for information security initiatives.
- Provide the resources needed for information security.
- Approve assignment of specific roles and responsibilities for information security within the Company.
- Initiate plans and programs to maintain information security awareness.