CUSTOMER SUPPORT PHONE LINE OF HEDNO S.A. (Hellenic Electricity Distribution Network Operator S.A.)
In July 3, 2014, due to the strike of the workers of PPC S.A., HEDNO S.A. as the competent Manager of the electricity distribution network and in order to provide excellent and direct information to consumers, assigned to e-Value the operation of telephone line 2106241860 for the customer’s service and updating, operating 24 hours a day, throughout the duration the strike.
As a member of the OTE group of companies and armed with its expertise, its long experience in customer service and its incessant operation, e-Value has assumed within an unusually short period of time, corresponding to the rapid period of the course of events, the task to provide the service which has been assigned by HEDNO S.A, in order to serve and to inform citizens with regard to the scheduled power cuts due to the organized strikes.
e-Value has once successfully fulfilled the commitment to exceptionally inform the public when needed, by cooperating effectively with HEDNO S.A but also by making good use both of the experience of its people and its excellent technological infrastructure.
Since September 1999, e-Value operates as a provider of integrated Contact Center services. With 2,100 skilled agents and while working smoothly, using modern technological means, 24 hours a day, 365 days a year, e-Value offers a full range of Contact Center services, (sales growth, customer service, recovery of arrears, prospecting and retention of customers) tailored to the needs of its clients. The company has facilities in Athens and in Xanthi, a total area of about 10,000 square meters.
We, e-Value, as a member of the ΟΤΕ group of Companies, keep on going steadily and with a common vision on the road to success…