Year: 2022

You can download the Financial Statement of Cosmote e-Value for 2021 here

COSMOTE e-Value covered the service needs of over 70 companies from various sectors of the economy (banks, telecommunications, energy, insurance, etc.) last year, with its client base growing by 30%.

Thanks to these top performance indicators and its dynamic growth trajectory, the company was honored with a Silver award in the category Outsourced Contact Center of the Year, at this year’s European Contact Center & Customer Service Awards, the most prestigious European event in the contact center industry. COSMOTE e-Value stood out among companies from 26 European countries.

During a particularly demanding year, COSMOTE e-Value successfully managed a 40% surge in customer interactions across all service channels, handling over 70 million customer contacts, effectively responding to the increased demands of major companies from Greece and abroad, as well as government organizations.

“We are proud to be among the best in Europe. Our vision is for COSMOTE e-Value to be the most reliable partner for those who wish to outsource their customer service, and the top choice for creating exceptional customer experiences. Our long-standing experience and the high level of expertise of our people enable us to handle any project, no matter how complex,” said Mr. Thanasis Stratos, CEO of COSMOTE e-Value & e-Value International.

A leading company in employee training

As part of the European Contact Center & Customer Service Awards 2021, COSMOTE e-Value also won the Gold award in the Most Effective Learning and Development Initiative category, for its cultural and mindset change training program, #asto_pano_mou (“leave it to me”).

“At COSMOTE e-Value, we provide modern and comprehensive training to support our people’s development. We invest in knowledge, new technologies, soft skills, and skill-building programs. Because we want our people to prioritize the customer and have all the tools they need to deliver top-tier service experiences,” Mr. Stratos noted.

COSMOTE e-Value is a leading contact center company with over 20 years of experience. It is a member of the OTE Group, and since 2014, it has established e-Value International in Romania. With 19 modern facility buildings operating in 11 cities, state-of-the-art technology infrastructure, and more than 7,000 trained professionals, it offers a full range of customer service solutions, available 24/7, 365 days a year, in 16 different languages.

Contact Information:

Media Relations Department
OTE Group Corporate Communications
Tel: +30 210-6177566
Email: mediarelations@ote.gr

Corporate Communications
COSMOTE e-Value
Tel: +30 210-8198800, +30 210-8198869
Email: communication@cosmote-evalue-experience.gr