Empowering Growth. Driving Value.

Gain Experiences from a team of professionals that can help you give your career a great start.

Cosmote eValue is included for the first time in the international list of “World’s Most Ethical Companies®”

Author: George Vasileiou

Cosmote eValue is included for the first time in the international list of “World’s Most Ethical Companies®”

Posted on by George Vasileiou

Cosmote eValue is the only company in Greece which has received the 2024 World’s Most Ethical Companies® recognition by Ethisphere, a global leader in defining and advancing the standards of ethical business practices.

Cosmote eValue is included in the Ethisphere Institute’s 2024 World’s Most Ethical Companies® list in recognition of its performance and commitment to business ethics, compliance and integrity. Cosmote eValue is the only company from Greece and one of the five integrated contact center service providers in the world to be named as one of the 2024 World’s Most Ethical Companies by the Ethisphere Institute. In 2024, 136 honorees were recognized spanning 20 countries and 44 industries.

“At Cosmote eValue we focus on providing high quality services, always through good ethical, compliance and governance practices. This distinction confirms our daily efforts to practice responsible business through sustainable development, that improves our social footprint and contributes to creating a better world for all.”, stated Mr. Athanasios Stratos the CEO of COSMOTE e-Value & e-Value International.

“We are proud that Cosmote eValue, with its performance and ethical and regulatory compliance practices has earned a place in the Ethisphere Institute’s international list,” said Mr Aris Dimitriadis, Executive Director Compliance, ERM & Insurance OTE Group, and added “OTE Group, with sustainable development at the heart of its business, improves continuously its environmental, social and corporate governance footprint through best practices”.

Grounded in Ethisphere’s proprietary Ethics Quotient®, the World’s Most Ethical Companies assessment process includes more than 240 questions on culture, environmental and social practices, ethics and compliance activities, governance, diversity, and initiatives that support a strong value chain. The process serves as an operating framework to capture and codify the leading practices of organizations across industries and around the globe.

“It’s always inspiring to recognize the World’s Most Ethical Companies®. Through the rigorous review process, we see the dedication of these organizations to continually improving their ethics, compliance, and governance practices to the benefit of all stakeholders.” said Ms. Erica Salmon Byrne, Chief Strategy Officer and Executive Chair of Ethisphere. “Companies that elevate best-in-class cultures of ethics and integrity set a standard for corporate citizenship for their peers and competitors to follow. Congratulations to COSMOTE eValue for achieving this honor and demonstrating that strong ethics is good business.”

About the Ethisphere Institute

The Ethisphere Institute® is a global leader in defining and advancing standards of ethical business practices that strengthen corporate brands, build trust in the marketplace, deliver business success. Ethisphere honors companies that stand out for their business ethics through its World’s Most Ethical Companies® recognition program, while also providing a community of industry experts through the Business Ethics Leadership Alliance (BELA).

Media Relations
OTE Group Corporate Communications and Sustainability
Tel. 210-6177566
Email: mediarelations@ote.gr

Corporate Communications Cosmote eValue
Tel. 210-8198800, 210-8198869
E-mail: communication@cosmote-evalue.gr

Athens Authentic Marathon, our team of volunteer employees ran the extra mile for a good cause

Posted on by George Vasileiou

Achieving another record of participation, our employees stated “we ran the Athens Marathon. The Authentic, for a good cause”.
Hundreds of runners-employees showed up in this big athletic celebration, having “will” and “offer” as their driving forces! Besides their excitement, the motivation was strong; for each employee participation, our company donates a significant amount to charity.

Robotics

Posted on by George Vasileiou

OTE Group supports vulnerable social groups, children, education, entrepreneurship, local communities, culture and sports.
Cosmote e-Value as a member of the OTE Group, follows the above strategy and thus supported Robospecialists, a non-profit association, at the rural area of Greece, Xanthi, to attend the international Educational Robotics Competition, FIRST Global. The central offices of Cosmote e-Value are Xanthi and one of the largest employers in the region.
Robospecialists is a non-profit association for science, technology and mathematics (STEM – Science, Technology, Education, Mathemantics) and was founded in December 2015. The philosophy of the club, is to give the young people of Xanthi the opportunity to familiarize with engineering and new technologies. By promoting technology and innovation we aim to create a better world for everyone.
FIRST Global organizes a yearly international robotics challenge to ignite a passion for Science, Technology, Engineering, and Mathematics (STEM) among more than two billion youths across the world. The not-for-profit public charity provides the framework for an “olympics”-style robotics challenge where one team from every nation is invited to participate in a global robotics event that builds bridges between high school students with different backgrounds, languages, religions, and customs.

COSMOTE e-Value: Αναπτυξιακή πορεία και δύο ευρωπαϊκές διακρίσεις για το μεγαλύτερο ελληνικό contact center

Posted on by George Vasileiou

Tις ανάγκες εξυπηρέτησης συνολικά άνω των 70 εταιρειών από διάφορους κλάδους της οικονομίας (τράπεζες, τηλεπικοινωνίες, ενέργεια, ασφάλειες κ.λπ.), κάλυψε πέρσι η CΟSMOTE e-Value, με το πελατολόγιό της να σημειώνει αύξηση 30%.

Χάρη στις κορυφαίες αυτές επιδόσεις και τη δυναμική αναπτυξιακή της πορεία, η εταιρεία τιμήθηκε με βραβείο Silver στην κατηγορία Outsourced Contact Center of the Year (Κέντρο Εξυπηρέτησης της Χρονιάς για Παροχή Υπηρεσιών σε Τρίτους), στο πλαίσιο των φετινών European Contact Center & Customer Service Awards, της πιο σημαντικής Ευρωπαϊκής διοργάνωσης για τον κλάδο των contact centers, διακρινόμενη μεταξύ εταιρειών από 26 ευρωπαϊκές χώρες.
Κατά τη διάρκεια μίας ιδιαίτερα απαιτητικής χρονιάς, η COSMOTE e-Value διαχειρίστηκε αποτελεσματικά την ραγδαία αύξηση της κίνησης κατά 40% σε όλα τα κανάλια εξυπηρέτησης, και πραγματοποίησε πάνω από 70 εκατ. επαφές με πελάτες, ανταποκρινόμενη με επιτυχία στις αυξημένες ανάγκες μεγάλων εταιρειών από την Ελλάδα και το εξωτερικό, καθώς και κρατικών φορέων.
«Είμαστε υπερήφανοι που βρισκόμαστε ανάμεσα στους καλύτερους της Ευρώπης. Όραμά μας είναι η COSMOTE e-Value να αποτελεί τον πιο αξιόπιστο συνεργάτη για όσους θέλουν να αναθέσουν σε τρίτο τις υπηρεσίες εξυπηρέτησης των πελατών τους, και την κορυφαία επιλογή για τη δημιουργία εξαιρετικών εμπειριών εξυπηρέτησης. Η πολύχρονη εμπειρία μας και η υψηλή τεχνογνωσία των ανθρώπων μας, μας επιτρέπουν να διαχειριστούμε κάθε έργο, όσο πολύπλοκο κι αν είναι», δήλωσε ο CEO της COSMOTE e-Value & e-Value International, κ. Θανάσης Στράτος.
Κορυφαία εταιρεία και στην εκπαίδευση των ανθρώπων της
Στο πλαίσιο των European Contact Center & Customer Service Awards 2021, η COSMOTE e-Value απέσπασε επίσης το χρυσό βραβείο στην κατηγορία Most Effective Learning and Development Initiative για το εκπαιδευτικό πρόγραμμα αλλαγής κουλτούρας και φιλοσοφίας, #asto_pano_mou.
«Στην COSMOTE e-Value παρέχουμε σύγχρονη και ολοκληρωμένη εκπαίδευση για την εξέλιξη των ανθρώπων μας. Επενδύουμε στη γνώση, σε νέες τεχνολογίες, σε soft skills, σε προγράμματα ανάπτυξης δεξιοτήτων. Γιατί θέλουμε οι άνθρωποί μας να έχουν ως πρώτη προτεραιότητα τον πελάτη, και να έχουν όλα τα εφόδια που χρειάζονται για να του προσφέρουν κορυφαία εμπειρία εξυπηρέτησης», σημείωσε σχετικά ο κ. Στράτος.
Η COSMOTE e-Value κατέχει ηγετική θέση στον χώρο των contact centers, με πάνω από 20 χρόνια εμπειρίας. Είναι μέλος του Ομίλου ΟΤΕ, ενώ από το 2014 έχει ιδρύσει την e-Value International στη Ρουμανία. Με 19 σύγχρονα κτίρια εγκαταστάσεων για τις λειτουργίες της σε 11 πόλεις, υπερσύγχρονη τεχνολογική υποδομή και πάνω από 7.000 καταρτισμένα στελέχη, προσφέρει όλο το φάσμα των υπηρεσιών εξυπηρέτησης πελατών, σε 24ωρη βάση, 365 μέρες το χρόνο, σε 16 γλώσσες.

Πληροφορίες
Υποδιεύθυνση Σχέσεων με τα ΜΜΕ
Εταιρική Επικοινωνία Ομίλου OTE
Τηλ. 210-6177566
Email: mediarelations@ote.gr

Πληροφορίες
Corporate Communications Cosmote e-Value
Τηλ. 210-8198800, 210-8198869
E-mail: communication@cosmote-evalue-experience.gr

COSMOTE e-Value: 3 awards at the Sales Excellence Awards 2017

Posted on by George Vasileiou

COSMOTE e-Value received significant distinctions at the Sales Excellence Awards 2017, by winning 3 awards, 2 Gold and 1 Bronze. With this triple win, COSMOTE e-Value is rewarded for setting the customers as first priority and for offering them a unique experience in every interaction.
COSMOTE e-Value won Gold awards for its sales training programs, which are implemented frequently so as to enhance the expertise of its people and, in the “Sales Channels” category, for the exceptional performance in telesales on behalf of its client Doctoranytime.gr. By putting customer and customer experience as top priorities, the Account Service Team of COSMOTE e-Value, was one of the strongest teams, winning a Bronze award for the service and satisfaction of its customers, in the “Innovation in Sales & “Client-Orientation” category.
“At COSMOTE e-Value, with 5,000 highly educated executives in the front line, we speak every day to the heart of the customer. Our distinctions in the Sales Excellence Awards constitute a motive so as to keep on trying to offer every customer separately a unique experience, in every interaction with him”, stressed the General Manager of COSMOTE e-Value, Mr. Amvrosios Kardaris.

The Sales Excellence Awards 2017 were held for 5th consecutive year by the Sales Institute in Greece (IPE) along with Boussias Communications. The ceremony was hosted at the Athens Concert Hall. The evaluation of the candidates was made by a judging committee, comprised of field professionals as well as University professors.
COSMOTE e-Value, member of ΟΤΕ Group, provides integrated services through Contact Center, over 18 years in South-East Europe, while from 2014 has founded e-Value International in Romania. 

With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, it offers a broad range of customer services, on a 24-hour basis, 365 days over the year.


Information 
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr


Information
Corporate Communication Cosmote e-Value 
Tel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr

COSMOTE e-value: a state-of-the-art contact center located in a unique area in Athens center

Posted on by George Vasileiou

From now on COSMOTE e-value is housed in a state-of-the-art “green” building in Kerameikos area based in Athens, in the context of the company’s constant attempt to offer its people the appropriate environment so as to work and evolve. The fully reconstructed building will accommodate approximately 1,200 employees that provide more than 50 customers-large businesses with comprehensive contact center services.

The inauguration ceremony held in the presence of OTE Group Chairman and CEO, Mr. Michael Tsamaz, as well as local administration representatives, company’s customers and partners.

 “COSMOTE e-value has 18 years of experience in customer service field, by possessing a leading position in the industry. Its people constitute a determinant of the company’s robust performance all these years. We are proud to create for them the appropriate infrastructure, so as to keep on doing what they know better than anyone else: to offer our customers the best possible service experience. Through such significant investment, we are giving a vote of confidence in Athens and reviving the historical Kerameikos area”, COSMOTE e-value CEO, Mr. Athanasios Stratos stated.

The building of a total area of 7,700 square meters is located in Kerameikos area. It possesses training rooms, a career center, meeting rooms and plenty of rest areas. The complex was erected in 1959, so as to initially house the OTE Computing Center. OTE Estate undertook and implemented its full renovation, by taking into consideration international standards and special requirements for the creation of a contact center.

The design of COSMOTE e-value building was implemented in an environmentally responsible manner, aiming at performance optimization in a series of indicators, such as energy consumption, water use, CO2  emissions, internal environment’s quality as well as resources management. Eventually, this building is among the seven in Greece that possess a LEED international certification at GOLD level, by the U.S. Green Building Council (USGBC).

COSMOTE e-value, an OTE Group member, has been providing integrated Contact Center services for more than 18 years in Southeast Europe, while since 2014 it has established the e-Value International in Romania. With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, a broad range of customer service is provided, on a 24-hour basis, 365 days over the year.

Information Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr		Information Corporate Communication Cosmote e-Value
Τel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr 

COSMOTE e-Value among the “Protagonists of the Greek Economy”

Posted on by George Vasileiou

COSMOTE e-Value was showcased as GREEK BUSINESS CHAMPION in the framework of the “Protagonists of the Greek Economy” institution. With this distinction, the company is awarded for its growth, despite the adverse environment, while in the period 2013-15 the company achieved increase in the annual turnover as well as in earnings before taxes.

“At COSMOTE e-Value, with 5,000 highly educated executives in the front line, we speak every day to the heart of the customer. For this reason, regardless of the adversities, we keep on growing, by constantly creating new job positions. Our objective is to constantly keep on finding new, efficient and interactive ways of communicating with the customer, so as to offer everyone separately a unique experience, in every touch point”, as Mr. Amvrosios Kardaris, General Manager at COSMOTE e-value, stated.

The event for the “Protagonists of the Greek Economy” was organized for a 3rd consecutive year by the Direction Business Network under the auspices of the Ministry of Finance & Growth as well as the Hellenic Federation of Enterprises (SEV). The ceremony was hosted at the Athens Concert Hall and the awards were based on the published balance sheets of 2015, presented in the annual edition entitled “The most powerful sectors of the Greek Economy”.

COSMOTE e-value, member of ΟΤΕ Group, has been providing integrated Contact Center services for more than 18 years, while in 2014 it has established e-value International in Romania. With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, a broad range of customer service is provided, on a 24-hour basis, 365 days over the year.

Information
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr

Information
Corporate Communication Cosmote e-Value
Τel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr