COSMOTE e-value was awarded with the Golden Award at the “Structured Environment / “Green” Buildings category of the Hellenic Responsible Business Awards, for its offices in Kerameikos.
Complying to OTE Group’s environmental strategy and management’s commitment for planning and implementing projects according to the principles of sustainable development, a state-of-the-art contact center was created in Kerameikos, where the old OTE Computer Center used to be. OTE Estate undertook its complete renovation, taking into account the international standards and special requirements applying to a contact center.
The building, with a total area of 7.700 square meters, features training rooms, a career center, meeting rooms and relaxation areas. Such project has a positive impact on employees, customers as well as the environment, while it brings new life to the historic center of Athens.
The design of COSMOTE e-value’s green building was implemented in an environmentally responsible manner, aiming at improving the performance of indexes, such as energy consumption, water use, CO2 emissions, as well as totally tolerable to zero environmental impact. As a result, the building will be among the seven buildings in Greece certified with LEED international certification at GOLD level by the US Green Building Council (USGBC).
The Hellenic Responsible Business Awards are organized by Boussias Communications and Marketing Week to reward responsibly acting companies for their environmental and educational programs.
COSMOTE e-value, a member of OTE Group, has been providing integrated Contact Center services for more than 19 years in Southeast Europe, and has, since 2014 established the e-value International in Romania. With facilities in Athens and Xanthi, an integrated technology infrastructure and more than 5,500 trained executives, it offers a full range of customer service, on a 24/7 basis.
The OTE Estate, established in 2000, is the subsidiary of OTE Group to which the entire real estate of the Corporation, was transferred for management and development purposes.

Information
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr

Information
Corporate Communication Cosmote e-Value
Τel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr

COSMOTE e-Value won three awards, at Sales Excellence Awards 2018, for its Customer Care Services, its International Markets Development and its Training Programs. COSMOTE e-Value sets its customers as first priority offering a unique experience in every interaction with them.

In particular,COSMOTE e-Value won a Gold Award for its Customer Care Services, offered 365 days per year, a Silver one for its Sales Training Programs which are systematically designed to enhance the know-how of its people and a Silver award in the “International Markets Development” category, for providing services to more than 27 countries (Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM et al.).

With 19 years of experience, COSMOTE e-Value leads the customer care field. It fully utilizes its know-how and expertise in Contact Center services and develops new multilingual services to meet the needs of its most demanding customers.

“Our priority in COSMOTE e-Value is to provide our customers with tailor-made solutions. And we do so, with the contribution of our well-trained executives who are talking to the hearts of the customers. This year’s Sales Excellence Awards give us the impetus to develop further, by providing unique service experiences”, stated the COSMOTE e-Value General Manager, Mr. Amvrosios Kardaris.

The Sales Excellence Awards 2018 were held for 6th consecutive year by the Sales Institute in Greece (IPE) in partnership with Boussias Communications. The ceremony was hosted at the Athens Concert Hall. The evaluation of the candidates was made by a judging committee, comprised of professionals in the field as well as Universities academics.

COSMOTE e-Value, member of the ΟΤΕ Group, provides integrated Contact Center services, in South-East Europe, for more than 19 years, while in 2014, the e-Value International in Romania was founded.
With more than 18 facilities in Greece and Romania, well-developed technological infrastructure and over 6,500 highly educated executives, COSMOTE e-Value offers a wide range of customer services, on a 24-hour basis, 365 days per year.

Information
Corporate Communication COSMOTE e-Value
Tel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr

You can download the Financial Statement for 2016 here

The provision of sound and vision information services on behalf of the American Embassy has been undertaken by e-Value, a company of GERMANOS group. The project involves informing the public about the non-immigrant visa issuance.

“The undertaking of new projects and the dealing of new agreements are the most tangible evidence of the potential of our company”, emphasized the General Director of e-Value, Mr. Amvrosios Kardaris. “We develop relationships of valuable cooperation with our clients, offering them services that are perfectly tailored to their needs, which combine high quality with cutting-edge technology. Our efforts will be rewarded by the market, which chooses e-Value for the management of its customer relations, and this is equally important for us. We are ready to successfully meet this new project as well. ”

Utilizing effectively the expertise and infrastructure of e-Value, the new service of the U.S. Embassy will be operating incessantly, 12 hours a day, 365 days a year, to serve the public. The information will be provided via a telephone call at the following numbers:

• 90 11 230 730 from fixed line of ΟΤΕ
• 901 200 6313 from mobile telephony of COSMOTE
• 901 160 6313 from mobile telephony of WIND
• 901 694 6313 from mobile telephony of VODAFONE

The company “e-Value”
E-Value is a Call Center και Customer Relationship Management company of GERMANOS group. Since 1999, e-Value provides integrated services to inbound-outbound calls, data aggregation and back office. With its owned facilities in Xanthi and in Agios Stefanos of Attica, a high-level technological infrastructure and 400 working positions, offers to its customers uninterrupted services 24 hours a day, 365 days a year, meeting any kind of corporate need. Overall, the operation of the company confirms firmly and convincingly its motto of Value to Business.

You can download the Financial Statement for 2015 here

e-Value, which is a 100% subsidiary S.A. Company of the OTE group and has been active since September 1999 in providing integrated Contact Center services is renamed into COSMOTE e-Value.

With a new brand name and even more stable bases, the company will continue its development course offering, 24 hours a day 365 days a year, the whole range of Contact Center Services (development of sales, customer service, prospecting and retention of customers) tailored to the needs of its customers.

With facilities in Athens and in Xanthi, of a total area of about 10,000 sq.m., with approximately 3,500 capable and qualified executives, a highly technological infrastructure, appropriate equipment and certified procedures, COSMOTE e-Value will continue to ensure the balanced relationship of its customers with the public, carrying out with precision the projects assigned.

INFORMATION:
COSMOTE e-Value AE
Commercial Address
Tel: 210-8198816
email.: commercial@evalue.gr

A new major partnership has been launched between e-Value and OPAP, for full telephone and via Internet (live web-chat, e-mail) support of the players of the new online betting platform of OPAP, pamestoixima.gr.

e-Value has successfully met the needs of the ambitious schedule of implementation which had been set up by OPAP, for the timely launch of the customer service of pamestoixima.gr, in view of the beginning of the World Cup

The number that is available by OPAP for the support of the players, and which is exclusively served by e-Value, is 210-2222222. e-Value shall provide support 24 hours a day, 365 days a year, making good use of both its expertise and its long experience in customer service.

e-Value, a member of COSMOTE group of companies, is active since September 1999 as a provider of integrated Contact Center services. With 2,500 skilled agents and while working smoothly, using modern technological means, 24 hours a day, 365 days a year, e-Value offers a full range of Contact Center services, (sales growth, customer service, recovery of arrears, prospecting and retention of customers) tailored to the needs of its clients. The company has facilities in Athens and in Xanthi, a total area of about 10,000 square meters.

In July 3, 2014, due to the strike of the workers of PPC S.A., HEDNO S.A. as the competent Manager of the electricity distribution network and in order to provide excellent and direct information to consumers, assigned to e-Value the operation of telephone line 2106241860 for the customer’s service and updating, operating 24 hours a day, throughout the duration the strike.

As a member of the OTE group of companies and armed with its expertise, its long experience in customer service and its incessant operation, e-Value has assumed within an unusually short period of time, corresponding to the rapid period of the course of events, the task to provide the service which has been assigned by HEDNO S.A, in order to serve and to inform citizens with regard to the scheduled power cuts due to the organized strikes.

e-Value has once successfully fulfilled the commitment to exceptionally inform the public when needed, by cooperating effectively with HEDNO S.A but also by making good use both of the experience of its people and its excellent technological infrastructure.

Since September 1999, e-Value operates as a provider of integrated Contact Center services. With 2,100 skilled agents and while working smoothly, using modern technological means, 24 hours a day, 365 days a year, e-Value offers a full range of Contact Center services, (sales growth, customer service, recovery of arrears, prospecting and retention of customers) tailored to the needs of its clients. The company has facilities in Athens and in Xanthi, a total area of about 10,000 square meters.

We, e-Value, as a member of the ΟΤΕ group of Companies, keep on going steadily and with a common vision on the road to success…

E-value, continuing its dynamic development, has established another significant cooperation with Attiki Gas Supply Company S.A (EPA) taking on, after an open competition, the management of the customer service telephone line 1133.

Attiki Gas Supply Company S.A (EPA) has been founded in November 2001 and is the exclusive distributor of gas for household and industrial use in the geographical region of Attica.

The decision of Attiki Gas Supply Company S.A (EPA) to trust e-value is one more recognition of its long-term success on the market. E-value will fulfil its commitment with regard to this new project with the seriousness and the professionalism that make it stand out, aiming to substantially contribute to meeting needs for the proper and responsible information and customer service on behalf of EPA.

E-value company, a member of the COSMOTE group of companies, is active since September 1999 as a provider of integrated Contact Center services. The company has facilities in Athens (in the region of Agios Stefanos and Nea Ionia) and in Xanthi, a total area of about 10,000 square meters. With a personnel of 2,500 skilled agents, working incessantly for 24 hours a day, 365 days a year, using all modern technological means, e-value offers a full range of Contact Center services, (sales growth, customer service, recovery of arrears, prospecting and retention of customers) totally tailored to the needs of its clients.

The general management of the company e-value of  GERMANOS group has been taken over by Amvrosios Kardaris. Amvrosios Kardaris is 41 years old and is specialized in economics with a Bachelor degree from the American College, Deree. He has an extensive experience in telecommunications, having worked at the companies Panavox and Cosmote. He has been working for GERMANOS group since the beginning of 2000, when he held the position of Operations Manager in the Directorate of telecommunications Products and Services. From the position of the General Manager of the company e-Value, a subsidiary of GERMANOS Group, is expected to significantly contribute to the growth and the realization of the strategic goals of the company and to play his part to the further growth in the field of Call Canter and Customer Relationship Management. e-Value is the Call Center and Customer Relationship Management Company of GERMANOS Group.

Since 1999, e-value provides integrated services to inbound-outbound calls, data aggregation and back office. With its owned facilities in Xanthi and in Agios Stefanos of Attica, a high-level technological infrastructure and 400 working positions, e-Value offers to its customer’s continuous services, 24 hours a day, 365 days a year, meeting any kind of corporate need. Overall, the operation of the company confirms firmly and convincingly its motto: “Ordinary business, Extraordinary results”.