You can download the Financial Statement for 2017 here
Category: Newsroom
COSMOTE e-Value: 3 awards at the Sales Excellence Awards 2017
COSMOTE e-Value received significant distinctions at the Sales Excellence Awards 2017, by winning 3 awards, 2 Gold and 1 Bronze. With this triple win, COSMOTE e-Value is rewarded for setting the customers as first priority and for offering them a unique experience in every interaction.
COSMOTE e-Value won Gold awards for its sales training programs, which are implemented frequently so as to enhance the expertise of its people and, in the “Sales Channels” category, for the exceptional performance in telesales on behalf of its client Doctoranytime.gr. By putting customer and customer experience as top priorities, the Account Service Team of COSMOTE e-Value, was one of the strongest teams, winning a Bronze award for the service and satisfaction of its customers, in the “Innovation in Sales & “Client-Orientation” category.
“At COSMOTE e-Value, with 5,000 highly educated executives in the front line, we speak every day to the heart of the customer. Our distinctions in the Sales Excellence Awards constitute a motive so as to keep on trying to offer every customer separately a unique experience, in every interaction with him”, stressed the General Manager of COSMOTE e-Value, Mr. Amvrosios Kardaris.
The Sales Excellence Awards 2017 were held for 5th consecutive year by the Sales Institute in Greece (IPE) along with Boussias Communications. The ceremony was hosted at the Athens Concert Hall. The evaluation of the candidates was made by a judging committee, comprised of field professionals as well as University professors.
COSMOTE e-Value, member of ΟΤΕ Group, provides integrated services through Contact Center, over 18 years in South-East Europe, while from 2014 has founded e-Value International in Romania.
With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, it offers a broad range of customer services, on a 24-hour basis, 365 days over the year.
Information
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr
Information
Corporate Communication Cosmote e-Value
Tel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr
Recycling
Recycling
OTE Group aims at reducing the environmental impact of its activities, at providing products and services that contribute to environmental protection also in other sectors of the economy, and at raising public awareness to adopt a more responsible attitude to environmental protection. Cosmote e-Value as a member of the OTE Group, follows this strategy.
Recycling Program in Buildings
OTE Group implements an internal recycling program in buildings. The program, which encourages the recycling of waste generated in offices, is based on the sorting–at–source principle, with centralized waste collection and management. Through the implementation of the program, OTE Group contributes to the achievement of the national targets for packaging materials recycling, in a documented way, while raising environmental awareness of their employees. The scope of the program covers about 7,000 employees in 15 buildings. The equipment that has been installed up to now includes 178 recycling stations and 2,940 paper recycling bins. When designing the expansion of the program (June 2015), a survey was conducted in the 6 buildings that were then participating in the program. The scope of the survey (in which more than 600 employees participated) was to find out the employees’ opinion on program implementation issues, with a view to identifying good practices as well as areas for improvement and corrective actions. According to the results of the survey, more than 96% of the participants consider the program significant in raising awareness regarding recycling and its benefits. In addition, 81% of the participants is well aware of the scope and the characteristics of the program, while 93% evaluates positively the functionality of the equipment installed. In 2015, 91.5 t were recycled, of which 77.7 t paper, 7.6 t plastic, 300 kg aluminum, 2.1 t ink cartridges and 3.8 t other packaging materials, as well as 388 kg home electric and electronic
COSMOTE e-value: a state-of-the-art contact center located in a unique area in Athens center
From now on COSMOTE e-value is housed in a state-of-the-art “green” building in Kerameikos area based in Athens, in the context of the company’s constant attempt to offer its people the appropriate environment so as to work and evolve. The fully reconstructed building will accommodate approximately 1,200 employees that provide more than 50 customers-large businesses with comprehensive contact center services.
The inauguration ceremony held in the presence of OTE Group Chairman and CEO, Mr. Michael Tsamaz, as well as local administration representatives, company’s customers and partners.
“COSMOTE e-value has 18 years of experience in customer service field, by possessing a leading position in the industry. Its people constitute a determinant of the company’s robust performance all these years. We are proud to create for them the appropriate infrastructure, so as to keep on doing what they know better than anyone else: to offer our customers the best possible service experience. Through such significant investment, we are giving a vote of confidence in Athens and reviving the historical Kerameikos area”, COSMOTE e-value CEO, Mr. Athanasios Stratos stated.
The building of a total area of 7,700 square meters is located in Kerameikos area. It possesses training rooms, a career center, meeting rooms and plenty of rest areas. The complex was erected in 1959, so as to initially house the OTE Computing Center. OTE Estate undertook and implemented its full renovation, by taking into consideration international standards and special requirements for the creation of a contact center.
The design of COSMOTE e-value building was implemented in an environmentally responsible manner, aiming at performance optimization in a series of indicators, such as energy consumption, water use, CO2 emissions, internal environment’s quality as well as resources management. Eventually, this building is among the seven in Greece that possess a LEED international certification at GOLD level, by the U.S. Green Building Council (USGBC).
COSMOTE e-value, an OTE Group member, has been providing integrated Contact Center services for more than 18 years in Southeast Europe, while since 2014 it has established the e-Value International in Romania. With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, a broad range of customer service is provided, on a 24-hour basis, 365 days over the year.
| Information Media Office ΟΤΕ Group Corporate Communications Τel. +30 210-6117434, +30 210-6177566 Fax. +30 210-6115825 E-mail: media-office@ote.gr | Information Corporate Communication Cosmote e-Value Τel. +30 210-8198800, +30 210-8198869 E-mail: communication@cosmote-evalue-experience.gr |
COSMOTE e-Value among the “Protagonists of the Greek Economy”
COSMOTE e-Value was showcased as GREEK BUSINESS CHAMPION in the framework of the “Protagonists of the Greek Economy” institution. With this distinction, the company is awarded for its growth, despite the adverse environment, while in the period 2013-15 the company achieved increase in the annual turnover as well as in earnings before taxes.
“At COSMOTE e-Value, with 5,000 highly educated executives in the front line, we speak every day to the heart of the customer. For this reason, regardless of the adversities, we keep on growing, by constantly creating new job positions. Our objective is to constantly keep on finding new, efficient and interactive ways of communicating with the customer, so as to offer everyone separately a unique experience, in every touch point”, as Mr. Amvrosios Kardaris, General Manager at COSMOTE e-value, stated.
The event for the “Protagonists of the Greek Economy” was organized for a 3rd consecutive year by the Direction Business Network under the auspices of the Ministry of Finance & Growth as well as the Hellenic Federation of Enterprises (SEV). The ceremony was hosted at the Athens Concert Hall and the awards were based on the published balance sheets of 2015, presented in the annual edition entitled “The most powerful sectors of the Greek Economy”.
COSMOTE e-value, member of ΟΤΕ Group, has been providing integrated Contact Center services for more than 18 years, while in 2014 it has established e-value International in Romania. With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, a broad range of customer service is provided, on a 24-hour basis, 365 days over the year.
Information
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr
Information
Corporate Communication Cosmote e-Value
Τel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr
COSMOTE e-value: golden distinction for the “green” building in Kerameikos
COSMOTE e-value was awarded with the Golden Award at the “Structured Environment / “Green” Buildings category of the Hellenic Responsible Business Awards, for its offices in Kerameikos.
Complying to OTE Group’s environmental strategy and management’s commitment for planning and implementing projects according to the principles of sustainable development, a state-of-the-art contact center was created in Kerameikos, where the old OTE Computer Center used to be. OTE Estate undertook its complete renovation, taking into account the international standards and special requirements applying to a contact center.
The building, with a total area of 7.700 square meters, features training rooms, a career center, meeting rooms and relaxation areas. Such project has a positive impact on employees, customers as well as the environment, while it brings new life to the historic center of Athens.
The design of COSMOTE e-value’s green building was implemented in an environmentally responsible manner, aiming at improving the performance of indexes, such as energy consumption, water use, CO2 emissions, as well as totally tolerable to zero environmental impact. As a result, the building will be among the seven buildings in Greece certified with LEED international certification at GOLD level by the US Green Building Council (USGBC).
The Hellenic Responsible Business Awards are organized by Boussias Communications and Marketing Week to reward responsibly acting companies for their environmental and educational programs.
COSMOTE e-value, a member of OTE Group, has been providing integrated Contact Center services for more than 19 years in Southeast Europe, and has, since 2014 established the e-value International in Romania. With facilities in Athens and Xanthi, an integrated technology infrastructure and more than 5,500 trained executives, it offers a full range of customer service, on a 24/7 basis.
The OTE Estate, established in 2000, is the subsidiary of OTE Group to which the entire real estate of the Corporation, was transferred for management and development purposes.
Information
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr
Information
Corporate Communication Cosmote e-Value
Τel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr
COSMOTE e-Value: 3 awards at Sales Excellence Awards 2018
COSMOTE e-Value won three awards, at Sales Excellence Awards 2018, for its Customer Care Services, its International Markets Development and its Training Programs. COSMOTE e-Value sets its customers as first priority offering a unique experience in every interaction with them.
In particular,COSMOTE e-Value won a Gold Award for its Customer Care Services, offered 365 days per year, a Silver one for its Sales Training Programs which are systematically designed to enhance the know-how of its people and a Silver award in the “International Markets Development” category, for providing services to more than 27 countries (Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM et al.).
With 19 years of experience, COSMOTE e-Value leads the customer care field. It fully utilizes its know-how and expertise in Contact Center services and develops new multilingual services to meet the needs of its most demanding customers.
“Our priority in COSMOTE e-Value is to provide our customers with tailor-made solutions. And we do so, with the contribution of our well-trained executives who are talking to the hearts of the customers. This year’s Sales Excellence Awards give us the impetus to develop further, by providing unique service experiences”, stated the COSMOTE e-Value General Manager, Mr. Amvrosios Kardaris.
The Sales Excellence Awards 2018 were held for 6th consecutive year by the Sales Institute in Greece (IPE) in partnership with Boussias Communications. The ceremony was hosted at the Athens Concert Hall. The evaluation of the candidates was made by a judging committee, comprised of professionals in the field as well as Universities academics.
COSMOTE e-Value, member of the ΟΤΕ Group, provides integrated Contact Center services, in South-East Europe, for more than 19 years, while in 2014, the e-Value International in Romania was founded.
With more than 18 facilities in Greece and Romania, well-developed technological infrastructure and over 6,500 highly educated executives, COSMOTE e-Value offers a wide range of customer services, on a 24-hour basis, 365 days per year.
Information
Corporate Communication COSMOTE e-Value
Tel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr
Cosmote e- Value: Financial Statement 2016
You can download the Financial Statement for 2016 here
Undertaking a project by the company e-Value of GERMANOS Industrial and Commercial S.A. for providing sound and vision information services to the American Embassy
The provision of sound and vision information services on behalf of the American Embassy has been undertaken by e-Value, a company of GERMANOS group. The project involves informing the public about the non-immigrant visa issuance.
“The undertaking of new projects and the dealing of new agreements are the most tangible evidence of the potential of our company”, emphasized the General Director of e-Value, Mr. Amvrosios Kardaris. “We develop relationships of valuable cooperation with our clients, offering them services that are perfectly tailored to their needs, which combine high quality with cutting-edge technology. Our efforts will be rewarded by the market, which chooses e-Value for the management of its customer relations, and this is equally important for us. We are ready to successfully meet this new project as well. ”
Utilizing effectively the expertise and infrastructure of e-Value, the new service of the U.S. Embassy will be operating incessantly, 12 hours a day, 365 days a year, to serve the public. The information will be provided via a telephone call at the following numbers:
- 90 11 230 730 from fixed line of ΟΤΕ
- 901 200 6313 from mobile telephony of COSMOTE
- 901 160 6313 from mobile telephony of WIND
- 901 694 6313 from mobile telephony of VODAFONE
The company “e-Value”
E-Value is a Call Center και Customer Relationship Management company of GERMANOS group. Since 1999, e-Value provides integrated services to inbound-outbound calls, data aggregation and back office. With its owned facilities in Xanthi and in Agios Stefanos of Attica, a high-level technological infrastructure and 400 working positions, offers to its customers uninterrupted services 24 hours a day, 365 days a year, meeting any kind of corporate need. Overall, the operation of the company confirms firmly and convincingly its motto of Value to Business.
Cosmote e- Value: Financial Statement 2015
You can download the Financial Statement for 2015 here